Frequently Asked Questions
Everything you need to know about your KAYALI fragrance journey.
Where does KAYALI ship to?
We currently offer worldwide shipping to most countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I return a fragrance if I have opened it?
To maintain hygiene standards, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are KAYALI fragrances vegan and cruelty-free?
Yes, all KAYALI fragrances are 100% cruelty-free. We are committed to ethical sourcing and do not test our products or ingredients on animals.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.